Shipping policy

🚚 Shipping Policy

We are committed to delivering AYMIST freshness experience as fast as possible 🚀
Your trust matters—every order is handled with care.

📦 Order Processing

  • All orders are processed within 24–48 hours of order confirmation.
  • Orders placed after 6:00 PM IST will be processed the next business day.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During high-demand periods (sales, launches), processing may take 2–3 business days.

🚛 Delivery Timeline

We aim to deliver your order as quickly as possible:

  • Metro Cities: 4–5 business days
  • Tier 2 & Tier 3 Cities: 5–7 business days
  • Remote/Rural Areas: 7–10 business days
⚠️ Delivery timelines are estimates and may vary due to courier operations.

💸 Shipping Charges

  • Prepaid Orders: FREE shipping across India
  • Cash on Delivery (COD): ₹49–₹99 (based on location & order value)
  • Additional shipping charges may apply for remote or hard-to-serve locations

📍 Order Tracking

  • Once shipped, you will receive a tracking link via SMS/Email/WhatsApp
  • Tracking details are usually activated within 12–24 hours
  • If you do not receive tracking info, contact support

📦 Packaging & Safety

  • All products are packed in secure, tamper-proof packaging
  • We ensure hygiene and quality checks before dispatch
  • Do not accept the package if it appears opened or damaged

🚫 Shipping Delays

Delays can happen due to:

  • Weather conditions
  • Courier partner disruptions
  • Festivals / high order volume
  • Incorrect or incomplete address

We are not liable for delays caused by third-party logistics, but we’ll always help resolve issues.

❌ Incorrect Address / Delivery Failure

  • Customers must provide accurate and complete address details
  • If delivery fails due to:
    • Incorrect address
    • Unreachable phone number
    • Customer unavailable

👉 The order may be returned to origin (RTO)
👉 Re-shipping charges will be applicable

📦 Cash on Delivery (COD) Policy

  • COD is available on selected pincodes
  • Customers must ensure availability at delivery time
  • Repeated COD order rejections may lead to restriction of COD access
  • For high-value orders, we may request partial prepaid confirmation

📭 Lost / Damaged Orders

If your order is:

  • Damaged
  • Missing items
  • Lost in transit

👉 Contact us within 48 hours of delivery/expected delivery date

Provide:

  • Order ID
  • Clear photos/videos of package

We will initiate:

  • Replacement OR
  • Refund (as per policy)

🔄 Partial Deliveries

In rare cases, your order may arrive in multiple shipments.
You will receive separate tracking details for each shipment.

🌍 Shipping Coverage

  • We currently ship only within India
  • International shipping is not available yet

⚠️ Force Majeure

We are not responsible for delays caused by events beyond our control, such as:

  • Natural disasters
  • Strikes
  • Government restrictions
  • Pandemic-related disruptions

📞 Customer Support

For any shipping-related queries:

📧 aymist.contact@gmail.com
📱 +91-6375864957
🕒 Support Hours: 10 AM – 6 PM (Mon–Sat)